Booking & Cancellation Policies
I kindly request you provide at least 48 hours advance notice to cancel or, subject to availability, reschedule any appointment. If you cancel or reschedule with less than 24 hours advance notice, you may be subject to a late cancellation fee of 50% of your service. This applies to changes to services booked as well, as all appointments are booked based on time needed to give you the results we plan for. Please notify me ahead of time if you have a different plan in mind for your appointment so we either can move you to a day we have more time, or I can try to fill some of the time we'll no longer need for your appointment with someone from my waitlist. Any no shows will be subject to a fee of 100% of the total services booked, and may result in being blocked from booking. Repeated cancellations may result in being required to place a non refundable deposit before booking.
FAQ
What if I'm going to be late?
I consider anything after 15 minutes late and that may result in a shortened service such as no blow dry, or even a cancellation fee and needing to reschedule. I always do my best to stay on schedule and will always contact you if I'm a bit behind; I respect your time too!Â
How do I know what to book?
I have a service menu you can check out. If you are still unsure, I also have a digitial consultation form! It's important to me that we're on the same page and have enough time together so that we can achieve your hair goals.
Is it true dirty hair is best for color?
This is a long perpetrated myth. Two day hair is usually fine, but excess product build up and oils actually prohibit the color from working as effectively. The only time I request a few day dirty hair is for hair extension and topper removals, as the natural oils tend to help with taking out the beads.
What should I expect when I arrive?
The salon is in a renovated house that shares a driveway with another company, Zaber Pools. The main entrance is what would be the side door to the house. Inside you'll find the reception desk and lobby with a coffee bar, water, and different snacks. I'm usually already there waiting for you to arrive and to welcome you in, but if not one of the receptionists or other stylist will be there to greet you.
Why do your prices say "starting at"?
Each service includes a standard amount of time and/or product. This can go up based on hair length and density, as well as extra time needed to complete the service.
Do you offer discounts or specials?
I have a referral program for my loyal guests. I occasionally do fun little things during the holidays.